IS-logo-v4-poweredby-nac

Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy (accessible here) which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

1. Who we are

This website is operated by NAC (Domestic Appliances) Limited (trading as Independent Service) of 4 Calder Close, Calder Park, Wakefield, West Yorkshire, England, WF4 3BA.

2. Our website

This cookie policy relates to your use of our website, independentservice.co.uk and any of our other websites on which this policy is published.

Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

3. Cookies

A cookie is a small text file which is placed onto your device (e.g., computer, smartphone or other electronic device) when you use our website. We use cookies on our website. These help us recognise you and your device, interact with you and store some information about your preferences or past actions.

For example, we may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users and interact with them. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

4. Consent to use cookies and changing settings

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential or ‘strictly necessary’ for us to provide you with a service that you have requested (see below).

You can accept or withdraw any consent to the use of non-essential cookies or manage any other cookie preferences (other than those deemed essential or ‘strictly necessary’) by using our privacy dashboard that appears on our website. It may be necessary to refresh the page for the updated settings to take effect.

6. Our use of cookies

The table below provides more information about the cookies we use and why:

Provider  Name Purpose Whether cookie is essential for us to provide you with a service that you have requested and whether we will seek your consent before we place the cookie
independentservice.co.uk __stripe_mid This cookie is necessary for making credit card transactions on our website. The service is provided by Stripe.com which allows online transactions without storing any credit card information Yes, essential (we will therefore not request your consent before placing this cookie)
independentservice.co.uk __stripe_sid This cookie is necessary for making credit card transactions on our website. The service is provided by Stripe.com which allows online transactions without storing any credit card information Yes, essential (we will therefore not request your consent before placing this cookie)
dn.lr-in-prod.com _lr_id_ This cookie is used to detect errors on our website – this information is sent to support staff to optimise your experience on the website Yes, essential (we will therefore not request your consent before placing this cookie)
independentservice.co.uk _lr5_ This cookie is used to detect errors on our website – this information is sent to support staff to optimise your experience on our website Yes, essential (we will therefore not request your consent before placing this cookie)
m.stripe.com m This cookie determines the device used to access our website. This allows our website to be formatted accordingly Yes, essential (we will therefore not request your consent before placing this cookie)
independentservice.co.uk course-view This cookie determines whether you are a new or returning user. This is used to determine whether our website’s interactive buttons should be adjusted to previous settings or if they should be set as default setting No, we will therefore request your consent before placing this cookie
independentservice.co.uk _ga This cookie registers a unique ID that is used to generate statistical data on how you use our website No, we will therefore request your consent before placing this cookie
independentservice.co.uk _ga_# This cookie is used by Google Analytics to collect data on the number of times you have visited our website as well as dates for the first and most recent visit No, we will therefore request your consent before placing this cookie
independentservice.co.uk _hjAbsoluteSessionInProgress This cookie is used to count how many times our website has been visited by different visitors – this is done by assigning you an ID, so you do not get registered twice No, we will therefore request your consent before placing this cookie
independentservice.co.uk _hjFirstSeen This cookie is used to determine if you have visited the website before, or if you are a new visitor on our website. No, we will therefore request your consent before placing this cookie
independentservice.co.uk _hjIncludedInPageviewSample This cookie is used to detect whether your navigation and interactions are included in our website’s data analytics No, we will therefore request your consent before placing this cookie
independentservice.co.uk _hjIncludedInSessionSample_# This cookie collects statistics on your visits to our website, such as the number of visits, average time spent on our website and what pages have been read No, we will therefore request your consent before placing this cookie
hotjar.com _hjRecordingEnabled This cookie collects data on your navigation and behaviour on our website. This is used to compile statistical reports and heatmaps for us. No, we will therefore request your consent before placing this cookie
hotjar.com _hjRecordingLastActivity This cookie sets a unique ID for the session. This allows us to obtain data on visitor behaviour for statistical purposes No, we will therefore request your consent before placing this cookie
independentservice.co.uk _hjSession_# This cookie collects statistics on your visits to our website, such as the number of visits, average time spent on our website and what pages have been read No, we will therefore request your consent before placing this cookie
independentservice.co.uk hjSessionUser_# This cookie collects statistics on your visits to our website, such as the number of visits, average time spent on our website and what pages have been read No, we will therefore request your consent before placing this cookie
independentservice.co.uk _hjTLDTest This cookie registers statistical data on your behaviour on our website. It is used for internal analytics by us No, we will therefore request your consent before placing this cookie
m.stripe.network 1 This cookie registers data on your website-behaviour. This is used for internal analysis and website optimization No, we will therefore request your consent before placing this cookie
hotjar.com hjViewportId This cookie saves your screen size to adjust the size of images on our website No, we will therefore request your consent before placing this cookie
independentservice.co.uk __ph_opt_in_out_phc_EVKn7x bJEp0hSaNDNB0mdeQqYKSqIXQsC0Zet8C vnnl This cookie is used to detect errors on our website – this information is sent to support staff to optimise your experience on the website Yes, essential (we will therefore not request your consent before placing this cookie)
independentservice.co.uk _lr_hb_ This cookie is used to detect errors on our website – this information is sent to support staff to optimise your experience on the website Yes, essential (we will therefore not request your consent before placing this cookie
independentservice.co.uk _lr_tabs_ This cookie is used to detect errors on our website – this information is sent to support staff to optimise your experience on the website Yes, essential (we will therefore not request your consent before placing this cookie
independentservice.co.uk _lr_uf_ This cookie is used to detect errors on our website – this information is sent to support staff to optimise your experience on the website Yes, essential (we will therefore not request your consent before placing this cookie
independentservice.co.uk ph_phc_EVKn7xbJEp0hSaNDNB0mdeQqYKSqIXQsC0Zet8Cvnnl_posthog This cookie is used to detect errors on our website – this information is sent to support staff to optimise your experience on the website Yes, essential (we will therefore not request your consent before placing this cookie
app.posthog.com ph_phc_EVKn7xbJEp0hSaNDNB0mdeQqYKSqIXQsC0Zet8Cvnnl_primary This cookie is used to detect errors on our website – this information is sent to support staff to optimise your experience on the website Yes, essential (we will therefore not request your consent before placing this cookie
app.posthog.com ph_phc_EVKn7xbJEp0hSaNDNB0mdeQqYKSqIXQsC0Zet8Cvnnl_window_id This cookie is used to detect errors on our website – this information is sent to support staff to optimise your experience on the website Yes, essential (we will therefore not request your consent before placing this cookie

7. How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

8. How to contact us

If you wish to contact us about this cookies policy please send an email to dataprotection@independentservice.co.uk or write to Independent Service, NAC (Domestic Appliances) Limited at 4 Calder Close, Calder Park, Wakefield, West Yorkshire, England, WF4 3BA.

9. Do you need extra help?

If you would like this notice in another format, please contact us (see How to contact us above).

10. Changes to this policy

This policy was published in August 2023.  

We may change this policy from time to time, when we do, we will inform you on our website.